Hi. We’re so glad that you’re here!
THE GOOD HEALTH AND WELLBEING OF YOU AND YOUR COVERED FAMILY MEMBERS IS THE FOCUS OF EVERYTHING WE DO.
Important: COVID-19 Update
If you think you have COVID-19
1.Call your PCP for guidance
Your primary care physician is your best resource for getting answers to your questions or concerns about coronavirus. They can determine if you are a candidate for testing, and provide you with the right authorization and information to obtain the test.
- To help the healthcare provider’s office take steps to keep other people from getting infected or exposed, you should wear a facemask before you enter a healthcare provider’s office.
2.Know your options for alternative care
- Call first before you head to your doctor as many providers are now offering telephonic office visits in lieu of or instead of physical office visits. Healthcare Highways will cover a visit with a provider whether in-office or using telecommunications platforms. Benefits for in-network and out-of-network providers will still apply.
- Your HCH health plan benefits may also include telehealth coverage through companies like MDLive or other telehealth providers. Check your benefits handbook for details.
As always, seek prompt medical attention if your illness is worsening (e.g., difficulty breathing). If you have a medical emergency and need to call 911, notify the dispatch personnel that you have or may have or are being evaluated for COVID-19. If possible, put on a facemask before you enter a healthcare facility or before emergency medical services arrive.