Need assistance finding a local provider, accessing your information, or have a question? Our Customer Experience Team is here to provide extra support (866) 945-2291, 8 AM to 5 PM, Monday through Friday. Find out where to seek care, here.
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the state where your employer is headquartered.
the network logo on the front of your membership ID card with one of the logos shown below.
on your matching logo.
All the information you need to go to an appointment with a provider is printed on your member ID card. Keep it handy when you speak to a customer service representative or when you use your online Member Portal. On the front of the card, you’ll find your group name and number and your member number, which you will use for anything related to your health and/or pharmacy plan. The back of your card reminds you how to reach us if you need answers or help.
For Healthcare Highways Health Plan members, please remember that you must obtain pre-certification for all hospital admissions, some outpatient surgeries, and several other services noted in your plan. Failure to do so may result in a reduction of benefits. Please call the appropriate number on your member ID card to pre-certify and to get more details.
As an extra benefit for our Healthcare Highways Health Plan members, enjoy our free online wellness portal: SparkPeople, the world’s largest healthy-living community, has a free online diet and fitness program. Create a personalized fitness plan, customize meal plans, get advice from experts on diet and exercise, and much more.