Hi. We’re so glad that you’re here!

THE GOOD HEALTH AND WELLBEING OF YOU AND YOUR COVERED FAMILY MEMBERS IS THE FOCUS OF EVERYTHING WE DO.

Important: COVID-19 Update

If you think you have COVID-19

1.Call your PCP for guidance

Your primary care physician is your best resource for getting answers to your questions or concerns about coronavirus. They can determine if you are a candidate for testing, and provide you with the right authorization and information to obtain the test.

  • To help the healthcare provider’s office take steps to keep other people from getting infected or exposed, you should wear a facemask before you enter a healthcare provider’s office.

2.Know your options for alternative care

  • Call first before you head to your doctor as many providers are now offering telephonic office visits in lieu of or instead of physical office visits. Healthcare Highways will cover a visit with a provider whether in-office or using telecommunications platforms. Benefits for in-network and out-of-network providers will still apply.
  • Your HCH health plan benefits may also include telehealth coverage through companies like MDLive or other telehealth providers. Check your benefits handbook for details.

As always, seek prompt medical attention if your illness is worsening (e.g., difficulty breathing). If you have a medical emergency and need to call 911, notify the dispatch personnel that you have or may have or are being evaluated for COVID-19. If possible, put on a facemask before you enter a healthcare facility or before emergency medical services arrive.

For more information on COVID-19 go here or coronavirus.gov.

If you’re new to health insurance and want some general information,
start with answers to Frequently Asked Questions or your Member
Portal
where you can find your claims history, view member ID cards,
and more.

Access. Login to your portal.

HEALTH PLAN MEMBER PORTAL

HEALTH PLAN MEMBER PORTAL

View your health plan benefits and summaries Print a temporary ID card

View your healthcare claims and deductible or out-of-pocket balances

My group number starts with HH

HH Login

My group number starts with HCH

HCH Login
PHARMACY SERVICES PORTAL LOGIN

PHARMACY SERVICES PORTAL LOGIN

Compare prescription drug prices

Map your way to the nearest network pharmacy

Place refill requests for mail ordered medications

Pharmacy Help Desk: 844.636.7506

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Search. Find your healthcare provider.

Need assistance finding a local provider, accessing your information, or have a question? Our Customer Experience Team is here to provide extra support (866) 945-2291, 8 AM to 5 PM, Monday through Friday. Find out where to seek care, here.

Would you like to nominate a provider for our networks? Click here.

1. Choose

the state where your employer is headquartered.

2. Match

the network logo on the front of your membership ID card with one of the logos shown below.

3. Click

on your matching logo.

Answers.Quick Tips and Guides

All the information you need to go to an appointment with a provider is printed on your member ID card. Keep it handy when you speak to a customer service representative or when you use your online Member Portal. On the front of the card, you’ll find your group name and number and your member number, which you will use for anything related to your health and/or pharmacy plan. The back of your card reminds you how to reach us if you need answers or help.

For Healthcare Highways Health Plan members, please remember that you must obtain pre-certification for all hospital admissions, some outpatient surgeries, and several other services noted in your plan. Failure to do so may result in a reduction of benefits. Please call the appropriate number on your member ID card to pre-certify and to get more details.

Free. Online Wellness Portal

As an extra benefit for our Healthcare Highways Health Plan members, enjoy our free online wellness portal: SparkPeople, the world’s largest healthy-living community, has a free online diet and fitness program. Create a personalized fitness plan, customize meal plans, get advice from experts on diet and exercise, and much more.