Understanding Your Member ID Card 

Your passport to care and coverage begins with understanding your member ID card. Looking at your ID card with all those unfamiliar terms and sections can be confusing. Our goal is to make you an expert on your member ID card so you’re in control. Here’s a quick tipsheet: Understanding Your ID Card that explains each area of your ID card in simple terms.  

Your ID card is important to you AND to your provider. It helps your provider know what coverage you have, and it also helps them file claims for the treatments and services you receive. Your ID card may be specific to a plan year, meaning that when your health plan resets each year your in-network providers and benefit coverage could change. Outdated ID cards can impact the services you may receive and the cost you must pay out of pocket; as well as creating claims filing and reimbursement delays for everyone involved in your care.   

A current version of your card is available on your member portal, or you can call our Customer Experience Team to request a new printed version of your ID card. For health plans offering the MyHCH mobile app, an electronic version of your card is available right on your phone. 

You’ve checked that your ID card is current; now, here are some tips before your appointment 

  • Write down all your questions or concerns so you don’t forget to ask. How have you been feeling? Do you have a new health problem or an old one about which you want to check in? 
  • Make a list of all the medications you take, including dose and frequency. Don’t forget to write down over-the-counter drugs as well as herbs, supplements, and vitamins. The doctor needs to know because any drug—even over the counter and herbal remedies—can interact with other prescription drugs in a harmful way. 
  • Check to make sure that your provider is in the Healthcare Highways network. Use our online Find a Medical Provider tool on www.HCHHealthPlan.com or call your Customer Experience Team at 844-869-5640. 

Quick Fact!  

If you need assistance finding a local provider, accessing your information, or have a question, our Customer Experience Team is here to provide extra support 844-869-5640, 8 AM to 5 PM, Monday through Friday.